Water coming through your ceiling at midnight has a way of making everything else in your life feel unimportant. At Coopers Plumbing, we handle emergency plumbing issues in Asheville, NC, and nearby areas, including burst pipes, water heater tank failures, and sewage backups into the house. Getting the water shut off comes first, and we'll walk you through it on the phone before we're even out the door.
Serving Asheville, NC, and the surrounding communities, Coopers Plumbing is a family-owned plumbing company with a local crew that responds to plumbing emergencies throughout Buncombe County. Working in the area since 1999 and holding a P-1 Residential and Commercial Master License, we take on burst and leaking pipes, major leaks, sewer and drain emergencies, water heater failures, and emergency shutoff assistance, with same-day response available.
You often hear it before you see it, usually a hiss or a rushing sound behind a wall, and then water comes through the ceiling or pools across the floor. Every minute counts at that point because a half-inch supply line can deliver several gallons per minute, and drywall soaks it up fast.
Cold snaps cause most of the burst pipes we see around here. Water expands as it freezes, pressure builds between the ice plug and a closed faucet, and the pipe splits at its weakest point. Crawl spaces, exterior walls, and unheated garages are where it usually happens. Corroded old galvanized pipes and brittle polybutylene pipes fail on their own schedule, too, and high water pressure wears everything out faster than it should.
Shutting off the main is step one, and if you don't know where yours is, we'll help you find it while you're on the phone. Once the water stops, we locate the split, open up only what we need to reach it, and cut out the failed section. New copper or cross-linked polyethylene (PEX) goes in, everything gets pressure tested, and we check the surrounding runs while the wall is open, since pipe that froze in one spot usually froze in others as well. Any licensed plumber worth calling looks past the immediate break to the cause.
You end up with the water back on, the leak gone, and far less damage than if it had run until morning. We'll also tell you which sections are likely to give you trouble next winter, so you can get ahead of it rather than repeat this.
Here's what we handle when things go wrong at an inconvenient hour.
Fast, correct work matters more than fast work alone when water is involved. Trucks stocked with common parts mean that most emergency plumbing service calls are resolved on the first visit, rather than requiring a return trip. Temporary fixes are actually flagged as temporary, and we'll tell you plainly what still needs to be done.
Knowing where your main shutoff is and having something nearby to turn it with can save more floors than anything else we could tell you. Phone guidance for that valve is available before we arrive, and stopping the flow early can dramatically reduce your damage. Locating and labeling it during any routine visit takes about a minute.
Guessing wastes time that nobody has during an emergency, so we work through the likely causes in order. Experience shortens that process considerably, and a 24-hour emergency plumber who has seen the same failure a hundred times finds it faster. Explaining what happened comes right after the water stops.
Split supply lines can flood a house quickly, so shutting off the water and finding the break need to happen simultaneously. Failed sections get cut out and replaced with new material rather than patched. Nearby runs get checked too, especially after a hard freeze.
Ceiling leaks, wall leaks, and water pooling with no visible source are traced back before anything is opened up. Isolating sections narrows the search quickly, which limits how much has to come apart. Finding the cause matters as much as stopping the water, since pressure and corrosion problems tend to repeat.
Sewage backing up into a tub or floor drain is a health problem on top of a plumbing one. Clearing the main line takes priority. Then a camera pass shows whether roots, grease, or a collapsed pipe caused it. Recurring backups get a real diagnosis rather than another temporary clearing.
Tanks that rupture empty 40 or more gallons onto the floor and keep filling until somebody closes the supply valve. Shutting off the water and power comes first. Then we determine whether the unit can be saved. Replacements can usually happen the same day, so nobody's stuck without hot water.
Every hour water runs adds to what has to be dried, replaced, or torn out. Stopping the source and opening the area for airflow limits what soaks into the framing and insulation. Documentation of what failed helps if you end up filing an insurance claim.
Older pipes can start showing their age through pinhole leaks, poor pressure, or water that looks a little off. Our repiping services cover full-home pipe replacement, galvanized and polybutylene systems, and practical upgrades when outdated plumbing is causing too many problems.
Hot water should be one of those things you don't have to think about until something goes wrong. Our water heater services include installation, repair, replacement, routine maintenance, emergency work, and help choosing a system that fits your household.
Repeated backups or strange sewer issues can be a sign that something deeper underground needs attention. Our sewer line services include repairs, replacements, maintenance, and diagnosis of damaged or deteriorating lines.
There's no need to guess what's happening inside a buried sewer pipe when we can take a look. Our sewer camera inspections help us spot clogs, broken sections, worn cast iron, possible root growth, and the path of underground sewer lines.
A stubborn drain can go from mildly annoying to a real headache pretty quickly. Our drain cleaning service helps clear slow sinks, tubs, showers, and kitchen drains, as well as recurring clogs and deeper blockages, while checking for the problems that may be causing them.
Plumbing issues come in all shapes and sizes, from a leaky connection to a fixture that suddenly stops working right. Our plumbing repairs cover pipes, leaks, fixtures, pressure issues, aging components, and other everyday problems that need a proper fix.
Swapping out an old fixture can be a nice upgrade, but the plumbing behind it still needs to be properly hooked up. Our plumbing fixture installation service includes toilets, sinks, faucets, shower and tub fixtures, replacements, and other residential updates.
Emergencies are when the difference between shops becomes obvious in a hurry.
Nearly 30 years of emergency calls and a P-1 Residential and Commercial Master License mean our crew has handled your situation before, probably more than once.
Calls go to our local, family-run shop rather than a national dispatch center, a real advantage when large emergency plumbing companies are increasingly owned by investors in other states.
Rheem and Bradford White units go in when a heater has to be replaced on short notice, because emergency work is no excuse for cutting corners on equipment.
Even work done later in the evening is covered by our one-year labor warranty, and our emergency plumbing company will review the additional coverage available for certain repairs.
Call an emergency plumber when you have a burst pipe, major uncontrolled leak, sewage backup, overflowing fixture you can't stop, or another problem that could quickly damage your home. Smaller drips can often wait for regular service, but fast-moving water usually shouldn't.
Yes, a burst pipe can release a large amount of water in a short time and cause damage behind walls, under floors, or around belongings. Shut off the main water supply if you can safely reach it, then contact an emergency plumber for help.
Start by shutting off the water to the affected fixture or the home's main supply if water is still flowing. Move belongings away from the wet area when it's safe to do so, then call a 24-hour emergency plumber rather than waiting until morning if the problem could continue causing damage.
Stop running water and avoid flushing toilets, as anything else entering the drain system can worsen the backup. Keep away from sewage, especially if it has reached living areas, and contact an emergency plumbing service to find and address the blockage.
A lack of hot water is frustrating, but it doesn't always require an emergency plumbing service. A leaking tank, water spreading around the unit, unusual signs of electrical trouble, or a failure that creates an immediate risk to the home should be checked right away.
FAQs reviewed by Chris Cooper, founder and owner of Coopers Plumbing, a licensed plumber in Asheville, NC.
Shut off your main if you can reach it, and get in touch right away. Our emergency plumbers will get out to you and stop the damage before it spreads, at any time.
Business Name: Coopers Plumbing
Address: Asheville, NC, 28804
Phone: 828-254-0383
Business Hours:
Mon - Fri: 9:00 AM to 5:30 PM
Sat-Sun: Closed
24 Hour Emergency Service Available
As a Master Licensed contractor, we stand behind our workmanship with a 1-year labor warranty. Ask us about additional warranties.